Refund Policy

At Unisonics Australia, we prioritise customer satisfaction and stand behind the quality and performance of every ultrasonic cleaner we design and manufacture. We understand that purchasing a new cleaning system is an important investment, and we aim to make the process as transparent and stress-free as possible. Our ultrasonic cleaner refund policy is structured to offer clarity and confidence for every customer.

Returns

Our 30-day trial period lasts 30 calendar days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your ultrasonic cleaner must not be damaged beyond restoration to be offered in our Factory Restored range.

To complete your return, we require a receipt or proof of purchase. Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a few days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at sales@unisonics.com.au.

Sale Items (If Applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@unisonics.com.au and send your item to: Unisonics Australia Pty Ltd, Unit 56/42-46 Wattle Rd, Brookvale NSW 2100, Australia.

Shipping

To return your product, you should mail your product to: Unisonics Australia Pty Ltd, Unit 56/42-46 Wattle Rd, Brookvale NSW 2100, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Peace of Mind from Purchase to Return

We understand that circumstances change, which is why our ultrasonic cleaner refund policy is designed to be fair and transparent, giving customers peace of mind when making a purchase. Whether you’re trialling a unit or seeking a refund under our 30-day policy, we aim to make the process straightforward.

If you have any questions about returns, refunds, or exchanges, please don’t hesitate to contact us at sales@unisonics.com.au — our team is always ready to assist.

Frequently Asked Questions

1. What is the Unisonics ultrasonic cleaner refund policy?
Customers may return eligible standard FXP, FSS and ST models within 30 days for a refund, excluding shipping costs.

2. Are custom ultrasonic cleaners eligible for a refund?
Custom-sized or specially manufactured units are not eligible for a refund under the 30-day trial policy.

3. How do I return an ultrasonic cleaner?
Contact Unisonics customer service to receive instructions, then courier the item to our Brookvale address.

4. Do I have to pay for return shipping?
Yes, return shipping is the customer’s responsibility and is non-refundable.

5. When will I receive my refund?
Approved refunds are processed within a few business days after inspection.

6. Can I return an ultrasonic cleaner after the 30-day trial?
Returns outside the 30-day window are not accepted unless covered by warranty terms.

7. What condition must the product be in for a refund?
Products must be undamaged and capable of being restored for our Factory Restored range.

8. Are sale items refundable?
No, only regular-priced items are eligible for a refund.

9. Is technical support available during the trial?
Yes, our Australian support team is available to assist throughout the trial and return process.

10. How do I request an exchange for a defective item?
Email us at sales@unisonics.com.au and send the item to our Brookvale NSW address to initiate an exchange.