Refund Policy

Returns
Our 30 day trial period last 30 calendar days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your ultrasonic cleaner must not be damaged beyond restoration to be offered in our Factory Restored range.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@unisonics.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@unisonics.com.au and send your item to: Unisonics Australia Pty Ltd, 42-46 Wattle Rd, 56, Brookvale NSW 2100, Australia.

Shipping
To return your product, you should mail your product to: Unisonics Australia Pty Ltd, 42-46 Wattle Rd, 56, Brookvale NSW 2100, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.