Returns

At Unisonics Australia, we stand behind the quality and performance of our ultrasonic cleaners. To ensure our customers are fully satisfied with their purchase, we offer a 30-day risk-free trial on any standard-sized FXP, FSS or ST ultrasonic cleaners. This trial period allows you to evaluate the effectiveness of our ultrasonic cleaners in your specific applications, providing peace of mind with your investment.

Understanding the 30-Day Risk-Free Trial

Our 30-day risk-free trial is designed to give you ample time to integrate our ultrasonic cleaners into your workflow and assess their performance. If, for any reason, you are not completely satisfied with the product, you have the option to return it within 30 days for a full refund, excluding delivery charges. This policy reflects our confidence in the quality of our products and our commitment to customer satisfaction.

Eligibility Criteria

The 30-day trial applies to standard-sized FXP, FSS and ST ultrasonic cleaners. Please note that our “Custom Dimensions” FSS products are excluded from this trial offer. To initiate a return, simply fill out the return form available on our website, and our team will contact you to facilitate the process.

Condition of Returned Products

We request that returned products be in good working condition. Products damaged beyond repair may not be eligible for a refund, as determined by our staff upon inspection. This ensures that we can continue to offer high-quality products to all our customers.

Benefits of the 30-Day Trial

  • Customer Assurance: Our trial period allows you to test the product in real-world conditions, ensuring it meets your specific needs before making a final commitment.

  • Risk Mitigation: By offering a full refund within the trial period, we eliminate the financial risk typically associated with new equipment purchases.

  • Product Evaluation: The trial period provides an opportunity to evaluate the cleaner's performance, efficiency, and suitability for your applications.

How to Initiate a Return

If you decide to return the product within the 30-day trial period, please contact our customer service team via email or phone. Our customer service team will then guide you through the return process to ensure a smooth and hassle-free experience.

For detailed information regarding our return policy and procedures, please refer to our Terms and Conditions page. It is important to review these terms to understand the full scope of our return policies and any associated conditions.

Peace of Mind from Day One

With over 30 years of experience, Unisonics Australia proudly designs and manufactures all ultrasonic cleaners locally to the highest standards. Our 30-day risk-free trial is a reflection of our commitment to customer satisfaction. With tailored solutions, responsive local support, and fast warranty service, we ensure that every purchase is backed by real value. Whether you're exploring our technology for the first time or upgrading, our trial gives you the confidence to experience the Unisonics difference without pressure.

Frequently Asked Questions

1. What is the 30-day risk-free trial?
Unisonics offers a 30-day trial period during which you can test our standard-sized ultrasonic cleaners. If unsatisfied, you may return the product within this period for a full refund, excluding delivery charges.

2. Which products are eligible for the 30-day trial?
The trial applies to standard-sized FXP, FSS and ST ultrasonic cleaners. "Custom Dimensions" products are excluded from this offer.

3. How do I initiate a return within the 30-day trial period?
Please contact our customer service team via email or phone, and we will contact you to facilitate the return process.

4. Are there any conditions for returning the product?
Returned products should be in good working condition. Items damaged beyond repair may not be eligible for a refund, as assessed by our staff upon receipt.

5. Will I receive a full refund if I return the product within the trial period?
Yes, you will receive a full refund of the purchase price, excluding delivery charges.

6. How long does it take to process a refund?
Refunds are typically processed within 3-5 business days after we receive and inspect the returned product.

7. Can I exchange the product instead of returning it?
Yes, exchanges can be arranged. Please contact our customer service team to discuss your options.

8. Is the trial period available for international customers?
The 30-day trial is available to customers within Australia. International customers should contact us to discuss trial options.

9. Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the product is deemed defective or not as described.

10. Where can I find more information about the return policy?
For comprehensive details, please refer to our Terms and Conditions page.