Shipping
At Unisonics Australia, we understand that efficient and reliable shipping is crucial to our customers. We are committed to ensuring that your ultrasonic cleaner arrives safely and promptly, ready to meet your cleaning needs. This page provides comprehensive information about our shipping policies, procedures, and services.
Shipping Carriers and Services
We partner with reputable carriers, including FedEx, Go Logistics, and Australia Post, to deliver our products. Depending on your location and preferences, we offer both standard and express shipping options to accommodate your specific requirements.
Shipping Costs
Shipping costs are calculated based on the products dispatched from our factory in Brookvale, NSW 2100. The total shipping fee depends on the size and weight of the ultrasonic cleaner, as well as the delivery destination. We provide transparent and competitive shipping rates.
Order Processing and Delivery Times
Most products are kept in stock for next-day dispatch. Upon receiving your order, our team processes it quickly. Should there be a delay, we’ll notify you. Delivery times vary by location and selected shipping method. For more details, contact us.
Using Your Own Courier
If preferred, you may use your own courier service. Reach out to our team to organise collection and delivery through your account.
International Shipping
We primarily serve Australian customers but can ship internationally upon request. Costs and timelines vary. Contact us for quotes and arrangements.
Shipping Insurance and Tracking
All shipments are covered by our freight insurance. We also provide tracking details once your order leaves our premises, so you can monitor its journey and estimate delivery.
Packaging and Handling
We take pride in carefully packaging ultrasonic cleaners to protect them during transit. If your shipment appears damaged, contact us immediately for assistance.
Returns and Exchanges
A 30-day trial is available for standard FXP, FSS and ST models (excluding “Custom Dimensions FSS”). If unsatisfied, return the item within 30 days for a refund, less delivery fees. Products must not be damaged beyond restoration.
Shipping You Can Count On
Unisonics Australia is a third-generation family business with over 30 years of expertise. All our ultrasonic cleaners are 100% Australian-made and locally manufactured to the highest levels. We offer custom solutions to fit your needs and pride ourselves on our responsive support and 24-hour warranty service. Our shipping process is fast, flexible and dependable—ensuring your ultrasonic cleaner arrives safely and on time. Our local support team is available for all questions related to orders, shipping, or returns. Reach us via sales@unisonics.com.au or 02 9939 4800
Frequently Asked Questions
1. What shipping carriers do you use for ultrasonic cleaner deliveries?
We partner with FedEx, Go Logistics, and Australia Post for shipping our ultrasonic cleaners.
2. How are shipping costs calculated for ultrasonic cleaners?
Shipping costs are based on the size, weight, and destination of the ultrasonic cleaner, calculated from our Brookvale, NSW 2100 factory.
3. How quickly can I expect my ultrasonic cleaner to be dispatched?
Most products are in stock and ready for next-day dispatch.
4. Can I use my own courier service for shipping my ultrasonic cleaner?
Yes, you can arrange to use your own courier by contacting us to coordinate the details.
5. Do you offer international shipping for ultrasonic cleaners?
Yes, we can facilitate international shipping upon request; please contact us for details.
6. Is shipping insurance included with my ultrasonic cleaner order?
Yes, all items shipped from our premises are covered by Unisonics’ own freight insurance.
7. Will I receive tracking information for my ultrasonic cleaner shipment?
Yes, tracking information will be provided once your order has been dispatched.
8. What should I do if my ultrasonic cleaner arrives damaged?
Contact our customer support team immediately to address any issues with your delivery. We will assess the situation and guide you through the next steps to resolve the matter.
9. Can I request express shipping for my ultrasonic cleaner order?
Yes, express shipping options are available at checkout. Contact us if you need assistance selecting the best shipping method for your needs.
10. What happens if my ultrasonic cleaner shipment is delayed?
If there is a delay in your shipment, we will notify you promptly. Our team is always available to provide updates and support during transit.