Warranty/Repair Claim

At Unisonics Australia, we are committed to providing high-quality ultrasonic cleaning solutions that meet the diverse needs of our customers. Our dedication to excellence extends beyond the point of sale, encompassing robust warranty and repair services to ensure your equipment operates optimally throughout its lifespan. Understanding the warranty and repair claim process is crucial for maintaining the performance and longevity of your ultrasonic cleaners.

Understanding Warranties

A warranty is a manufacturer’s assurance that a product will perform as advertised and is free from defects in materials and workmanship for a specified period. At Unisonics, our products come with comprehensive warranties that reflect our confidence in their quality and durability. These warranties provide customers with peace of mind, knowing that any covered issues arising within the warranty period will be addressed promptly and effectively.

Initiating a Warranty/Repair Claim

If you encounter any issues with your Unisonics equipment, initiating a warranty or repair claim is a straightforward process:

  1. Contact Customer Support: Reach out to our local Australian customer support team to report the issue. Provide detailed information about the problem, including any unusual noises, or performance issues.

  2. Provide Product Information: Have your product's model number, serial number, and proof of purchase ready. This information is essential for verifying warranty coverage and expediting the claim process.

  3. Assessment and Troubleshooting: Our support team will assess the reported issue and may guide you through initial troubleshooting steps to resolve minor problems without the need for further intervention.

  4. Repair or Replacement: If the issue cannot be resolved remotely, we will arrange for the product to be repaired or replaced, depending on the nature of the problem and the terms of your warranty.

Key Considerations in the Warranty/Repair Claim Process

  • Documentation: Maintain detailed records of all communications, repairs, and maintenance activities related to your equipment. This documentation is vital for validating warranty claims and ensuring a smooth process.

  • Authorised Service Providers: Ensure that any repairs or maintenance are performed by Unisonics. Unauthorised interventions may void your warranty.

  • Timely Reporting: Report any issues promptly. Delaying a warranty claim can lead to further complications and may affect the eligibility of the claim.

Unisonics’ Commitment to Customer Satisfaction

At Unisonics Australia, we are committed to supporting our customers through comprehensive warranty and repair services, ensuring the longevity and optimal performance of our ultrasonic cleaning solutions. All our ultrasonic cleaners are Australian-made, designed and manufactured locally to ensure the highest level of quality and performance. We understand that every business is unique, which is why we offer complete custom solutions — no matter the size or style, we can create a cleaner tailored specifically to your needs. And when issues arise, our 24-hour warranty response time ensures your equipment is up and running again with minimal delay. If you have any questions or need assistance with a warranty or repair claim, please contact us—our team is here to help you every step of the way.

Frequently Asked Questions

1. What does the Unisonics warranty cover?
Our warranty covers defects in materials and workmanship under normal use conditions for a specified period from the date of purchase.

2. How do I file a warranty/repair claim?
Contact our local Australian customer support team with your product details and a description of the issue to initiate a claim.

3. What information do I need to provide when making a claim?
Please provide the product model number, serial number, proof of purchase, and a detailed description of the problem.

4. How long does the warranty claim process take?
We strive to respond to warranty claims within 24 hours. The overall resolution time depends on the nature of the issue.

5. Will my warranty be voided if I perform repairs myself?
Yes, unauthorised repairs or modifications can void your warranty. Always consult Unisonics or authorised service providers for repairs.

6. Are consumable parts covered under the warranty?
Consumable parts are typically not covered unless specified otherwise in the warranty terms.

7. Can I extend my warranty coverage?
Please contact our customer support team to inquire about warranty extension options.

8. What should I do if my product is damaged during shipping?
Inspect your product upon delivery and report any shipping damages to us immediately for assistance.

9. Is the warranty transferable if I sell my equipment?
Warranties are generally non-transferable. Refer to the specific terms of your warranty or contact us for clarification.

10. How can I prevent issues with my ultrasonic cleaner?
Regular maintenance and proper usage as per the user manual can help prevent potential issues.